Calls and voicemail
Takes the details from missed calls and voicemails, then replies by text or email so the customer knows they have been heard.
Virtual receptionist
A virtual receptionist that never goes off shift.
It answers your calls, chat and messages around the clock, captures the job in full and drafts the booking — one flat monthly price, no per-call charges.
What it covers
Most enquiries are lost in the gap between the phone ringing and you being free to answer it. This closes that gap completely.
Website chat and messages
Greets visitors, answers the usual questions about price, timing and areas covered, and collects what you need to quote.
Evenings, nights and weekends
Out-of-hours cover is not an upgrade or a different tariff. Sunday at 3am costs the same as Tuesday at 10am.
Busy periods and holidays
It does not queue, take breaks or book time off. Ten enquiries arriving at once are all answered at once.
A human virtual receptionist vs BusinessRunAI
Both answer the phone. The difference is what has happened by the time you look at your phone again.
Human virtual receptionistBusinessRunAI
What you get back
A message: who called and roughly what about.
A structured record — name, address, phone, the job, the urgency — straight into your CRM.
Booking the work
You call the customer back and arrange it yourself.
Checks your working hours and existing bookings, proposes a slot and drafts the appointment for you to approve.
Knowledge of your business
A script you wrote, read by someone who has never done your job.
Answers from your Business Brain — your services, prices, guarantees and the areas you cover.
Cost as you grow
Usually a monthly fee with a charge for every call over the bundle.
One flat monthly price with a generous conversation allowance and no per-call meter.
Hours
Core hours as standard; nights and weekends often cost more.
Every hour of every day at the same price.
Want the numbers? Put a provider’s quoted fee and per-call rate into the cost comparison calculator.
You stay in charge
The receptionist has authority to act, never authority to override you. Rules you set decide what goes out and what waits.
- Routine questions and standard prices are answered straight away.
- Anything unusual, out of area or above the value you set waits for your approval.
- Refunds, discounts, complaints and cancellations always come to you first.
- You see a plain-English summary before you tap approve.
One flat price
The receptionist is included on every plan. Higher plans add more assistants and more conversations.
Launch
2 assistants, 300 conversations a month
£149/mo
Growth
6 assistants, 1,500 conversations a month
£299/mo
Pro
8 assistants, 5,000 conversations a month
£499/mo
Prices are tax inclusive. See the pricing page for local currencies, or read how the AI Receptionist books a job.
Find the right cover for your out-of-hours calls
Tell us when you need answering and roughly how many enquiries you get. We'll point you at the right plan and a member of the team will confirm the setup with you.
Common questions
- What does a virtual receptionist do?
- It answers your incoming calls, chat and messages on your behalf, takes the caller's details and the reason for contact, and passes it on. This one goes a step further and drafts the booking for your approval instead of just leaving you a message.
- Is it available 24/7?
- Yes. Evenings, nights, weekends and bank holidays are all included at the same price — there is no out-of-hours tariff.
- How much does a virtual receptionist cost?
- Human services usually quote a monthly fee plus a per-call charge, so the total moves with your call volume. BusinessRunAI is a flat price: Launch £149, Growth £299 and Pro £499 a month, tax inclusive. Use our cost comparison page to put your own quoted figures side by side with the Launch plan.
- Will it sound like my business?
- It answers from the Business Brain you set up — your services, prices, tone and policies — and you can read and correct every conversation it has.
- What happens if it cannot answer something?
- It stops and escalates to you rather than guessing. You set the boundaries during setup and can change them at any time.
Every enquiry answered, every hour.
Set it up in minutes, train it on your business and talk to it as if you were a customer before it goes live.