Calls and voice messages
Takes details from missed calls and voicemails, then texts or emails the customer so they feel heard immediately.
AI Receptionist
Never miss another enquiry.
It answers your calls, chat and messages in your voice, captures every detail and drafts bookings — with human approval for anything sensitive.
What it answers
Customers ask the same things again and again. The AI Receptionist answers from your Business Brain, so replies sound like you — not a generic bot.
Website chat
Greets visitors, answers common questions and collects the information you need to call back with a quote.
Out-of-hours enquiries
Responds while you are on site, in the van or asleep. Every lead is captured with context, not just a name and number.
How it books a job
The receptionist does not just take a message. It follows a booking workflow you control, then asks before it commits anything to your diary.
1
Captures the job details
Name, address, phone, what the customer needs and when they need it — all in a structured record.
2
Checks your real availability
Reads the working hours, buffer time and existing bookings you have set in your Business Brain.
3
Drafts the appointment
Proposes a slot, confirms the address and gives the customer an estimate if you have added pricing rules.
4
Waits for your approval
Locks the booking only after you or a team member say yes. No surprise diary entries.
Approval rules you control
The AI team has authority to act, but never authority to override you. The receptionist uses clear rules so you stay in charge of money, diary and reputation.
- Any price below a threshold you set is confirmed automatically.
- Anything above the threshold, unusual or outside your area is parked for human approval.
- Refunds, discounts and cancellations always go to the owner first.
- You get a plain-English summary before you tap approve.
Included in every plan
The AI Receptionist is available on Launch, Growth and Pro. Higher plans add more assistants and conversations, but the receptionist is the foundation of every BusinessRunAI account.
Launch
2 assistants, 300 conversations
£149/mo
Growth
6 assistants, 1,500 conversations
£299/mo
Pro
8 assistants, 5,000 conversations
£499/mo
See the full pricing page for international currencies and details, compare it with a human call answering service cost, or read more about our virtual receptionist service.
Stop missing calls. Start booking work.
Set up your AI Receptionist in minutes, train it on your business details and talk to it as if you were a customer before it goes live.