Terms and conditions

Last updated 13 August 2026

These terms form an agreement between you and BusinessRunAI ("we", "us", "our"), the provider of the BusinessRunAI platform. By creating an account or continuing to use the service you agree to these terms. If you are signing up on behalf of a company, you confirm you have authority to bind that company; if you are signing up as an individual, you confirm you are of legal age to contract.

The service

BusinessRunAI is a subscription software platform that provides AI assistants which handle enquiries, follow up leads, request reviews, draft communications and support day-to-day administration for your business, together with a business profile, contact records and a simple pipeline. We grant you a limited, non-exclusive, non-transferable right to use the service within the plan you have selected.

Your account

You must provide accurate information and keep it up to date. You are responsible for keeping your login credentials confidential and for all activity that takes place under your account.

Acceptable use

You must not use the service:

• for any unlawful purpose, or to send fraudulent, deceptive or spam messages;
• to infringe anyone's intellectual property or privacy rights;
• to interfere with the security or integrity of the service, including introducing malware, probing or scanning our systems, or scraping data;
• to reverse engineer, resell, redistribute or circumvent technical limits of the service.

AI-generated content

Parts of the service produce content using artificial intelligence. Outputs may be inaccurate or incomplete and must not be relied on as legal, financial, tax or other regulated professional advice without your own review. You are responsible for the information you supply, for having the rights to that information, and for how you use any output — including any message sent to your customers. You must not use the service to generate illegal content, hate speech, harassment, deceptive impersonation or malware, or to attempt to bypass safety controls.

We may filter, refuse, remove or restrict content and outputs, and may suspend accounts, where we reasonably believe these terms have been breached. If you believe content produced or hosted through the service infringes your rights, contact us and we will review and, where appropriate, remove it. Repeated infringement will lead to account termination.

Payment and subscription terms

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, taxes, renewals, cancellations and refunds are handled under Paddle's Buyer Terms. Subscriptions are billed monthly in advance and renew automatically until cancelled. Plans include a 14 day free trial; a payment method is taken at sign-up and the first charge is made when the trial ends unless you cancel before then. Upgrades take effect immediately and are charged pro rata; downgrades take effect at your next renewal.

Intellectual property

We retain all ownership of the service, including the software, documentation and branding. You retain ownership of the business data and content you put into the service, and grant us a limited licence to host and process it solely to provide the service to you.

Service level and warranties

We work to keep the service available and reliable, but we do not guarantee that it will be uninterrupted or error free. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

Liability

To the fullest extent permitted by law, our aggregate liability arising out of or in connection with the service is limited to the fees you paid in the twelve months before the claim. We are not liable for indirect, consequential or special losses, including loss of profits, data or goodwill. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

You will indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these terms.

Suspension and termination

We may suspend or terminate access where there is a material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. You may cancel at any time; access continues until the end of your paid period. After termination you may export your data for 30 days, after which it may be deleted.

General

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. You may not assign this agreement without our consent; we may assign it as part of a merger or acquisition. Neither party is liable for delays caused by events beyond its reasonable control. We may update these terms and will post the revised version on this page.

Contact

Questions about these terms: support@businessrunai.com.